Terms and Conditions

Pet Arc Ltd Terms and Conditions November 2023, These Terms and Conditions sets out the agreement by which we at Pet Arc Ltd provide our Grooming service. We ask that you read and then date and sign this document as your agreement to these terms and conditions. At Pet Arc Ltd your pets welfare and customer satisfaction is of our upmost priority. If you have any questions or don’t agree with any of our T&C’s please speak to a member of staff.

 

  1. General – Please ensure your pet has had the chance to toilet before his/her groom. –

All pet owners are responsible for ensuring the groomer knows of any health conditions that could affect the groom. – All pet owners are responsible for keeping their pet up to date with relevant vaccinations and flea and worming treatment.

We may take pictures of your pet and use them on our Facebook, Instagram, Tik Tok, X pages or website, we will use their name but never identify them as your pet. Please inform us before the groom if you do not want any pictures taken of your pet. – Aggressive pets will be muzzled for the safety of the pet and groomer.

 

  1. Health and Welfare – Pet Arc Ltd will not groom dog in season, that are pregnant or just had puppies/kittens for health reasons. – If your pet has fleas the groom will be refused until they are treated. If we find fleas on your pet whilst we are washing or grooming, your dog will be washed in a flea shampoo, towel dried as best as possible, they will not be fluff dried as this will spread fleas & eggs around the salon, your dog will be required to be collected, on top of the full appointment fee there will be an additional charge of £45 to cover the cost of flea shampoo and de-fleaing the salon before we can use it for other dogs. Up to 10 ticks will be removed free of charge. – If your pet appears unwell the groom will be refused.

 

  1. Prices and Charges – Prices are a GUIDELINE. All prices are dependent on many factors, coat condition, temperament, style chosen, time taken, size of dog, length of coat etc.

All prices include vat and may be updated without notice.

A 50 % service charge of your guideline grooming price and any addons, is required within 24hours of your grooming Appointment been confirmed, if not your appointment will be released without notice.

Additional costs may occur. – If you cancel your appointment or don’t show up without informing us you will be charged a cancellation fee as follows:

48 hours or more – no charge                                                                                                                      

 Less than 48 hours’ notice – 50% service charge.                                                                                         

Pet Arc Ltd reserves the right to refuse to rebook if the cancellation terms are repeatedly abused. 

 

Time keeping is very important to keep the minimal amount of dogs in the salon at any one time and so others are able to have their complete appointment time, when one dog leaves another will be arriving, we only have one dog to one stylist so we can devote all our attention & care to your dog, we are a cage free, hands on Stylists for the comfort of your pet we also do not use cadge or cabinet dryers.

 

If you are more than 15 minutes late for your appointment it will be rescheduled, we work one dog to one stylist for the utmost care and attention and a cancellation fee of 100% service charge will apply. Please inform us if you are going to be late.

We will message you approximately 30-15 mins before your dog is ready from their appointment, If your pet is left with us (without being agreed) for longer than 15mins after the agreed collection time after we have made contact with you via sms mesage or email with the contact details given there will be a £5 kennelling fee for every 15 mins. We do not have space for and are not licensed to offer day-care.

On the other hand please do not be more than 5 mins early for collecting your dog, they may get to excited to be able to finish there pamper.

 

  1. De-Matting policy – We are a humanity before vanity groomers, Under the animal welfare act 2006 professional groomers will not put any pet through pain or discomfort to achieve a hair style. If excessively matted or tangled & deemed necessary by our professional opinion, your pet will be clipped tight for their own comfort and advice will be given on how to prevent matting occurring again, there will be an extra charge from £20 to cover extra washes, shampoo, de-matting balm and the cost of extra ware & tear on our equipment, re-sharpening from dirt & grit held in matts & tangles.

We will however if we choose spend a maximum of 15 de-matting or tangle removal which is charged at £1.50 per minute,

We will always guide you to a schedule & style that is suitable for your dog & lifestyle.

 

  1. Additional – Should additional Government required conditions apply, such as Covid 19, we will notify you at time of booking.

 

  1. Agreement to terms and conditions- Thank you for taking the time to read our Terms and Conditions, they are in place to ensure all our four legged friends have a pleasant experience with us in the salon, if you for any reason don’t agree please speak to a member of staff at Pet Arc Ltd.

 

  1. Keeping in touch From time to time we may contact you with news, offers and other information related to the services provided at Pet Arc Ltd, we never use your information for 3rd parties.

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